Service terms information

Updated 28 September 2026 · Subscription policy PG-SUBSCRIPTION-POLICY-20260928-v1.0

Pre-release service information, not an offer to sell. The legal operator is 鎌田将矢; the public brand is Rillnook Labs. The Merchant Data Processing & Privacy Terms, version PG-MDPT-20260927-v1.0, were adopted effective 27 September 2026. They bind an individual Merchant only upon explicit authorized Owner acceptance in the app. Publication, installation and prior use do not constitute acceptance. No acceptance or checkout is requested on this page.

Service scope

For subject privacy responses, the merchant verifies the recipient before an Owner authorizes direct private HTTPS delivery. Expiring capabilities and a response offer do not establish legal identity or confirmed receipt. Protected exports must not be saved on the Owner's unencrypted PC or forwarded as plaintext attachments. Unavailable, oversized or interrupted delivery requires operator handling. Recipient devices/copies are outside the app's control.

ProofGate manages post-order artwork proofs, revision requests, customer approval records, revision-service payment checks and staff handoff checks for Shopify merchants. It does not edit artwork, guarantee print quality, perform manufacturing or fulfill orders. Merchants must have authority to use their artwork/data and verify the intended specifications, recipient and production PDF.

Plans and charges

Configured public plans are Starter at USD 29 per month and Standard at USD 59 per month, with a 14-day free trial. Billing periods are every 30 days. Starter allows 100 new proof orders per period and 5 GB of private storage; Standard allows 300 and 15 GB. The trial allows 10 new orders and 500 MB. A new order is counted on first proof publication, not on each additional version. There is no permanent free public plan or automatic overage charge.

Merchant-quoted extra revision work is a separate customer Draft Order, not an app subscription charge. Shopify determines the applicable checkout/tax information. Same-Partner-organization development no-charge testing is not public free pricing, a real payment or manufacturing authority. This site has no checkout or installation offer.

Approval and production safety

Approval is tied to an exact proof version, image and specifications. A production PDF and staff verification are separate checks. Ambiguous payment outcomes remain unresolved until server evidence confirms them. A development Ready/handoff rehearsal is TEST ONLY and must not be used to authorize production. Refunds, cancellation or material changes can invalidate readiness.

Support, cancellation and refunds

You may cancel anytime through Shopify's applicable app-subscription controls or by uninstalling ProofGate. Complete Shopify's cancellation process; non-use or a support email alone is not cancellation. If cancellation is completed before the 14-day ProofGate app trial ends, that subscription will not start a paid billing period. Reinstalling does not promise a new full trial.

The effective cancellation time and remaining paid access follow Shopify's confirmed subscription state. If Shopify keeps the subscription active until the current period ends, eligible access continues to that time. Uninstall immediately ends app access and authorization. Previously incurred charges may still appear on a later invoice. The app's bounded existing-job transition does not renew paid service or preserve access after uninstall.

No prorated refund is provided for the unused part of the current billing period. Refunds required by law are provided, and verified duplicate or erroneous charges are handled individually. Other discretionary refunds are generally not offered. Mandatory rights and Shopify's own billing credits/adjustments are not overridden. See the adopted cancellation and refund policy, effective 28 September 2026.

For billing questions or charge review, contact support@rillnook.com in English with the charge date, amount and a non-sensitive description. Do not send card details, passwords or private access links. No automatic refund or fixed response-time guarantee is made. Merchant revision-service charges remain separate and subject to the merchant's policy and applicable law. This update does not retroactively change agreed terms or record merchant acceptance.

Privacy

See the privacy information for data categories, purposes, providers, access and implemented retention bounds. That notice does not itself establish a signed merchant data-processing agreement or certify all organizational practices.

The Owner has adopted purpose-specific retention and immediate inactive authorization invalidation with deletion-target cleanup within 30 days. Original privacy deadlines take priority. The privacy notice distinguishes verified development-scoped disposal from provider-copy responsibilities and endpoint/account safeguards. Agreement adoption and merchant acceptance do not authorize public app release, charges or manufacturing. Material agreement changes and new installations require fresh acceptance; statutory privacy duties continue independently.