Subscription cancellation and refunds

PG-SUBSCRIPTION-POLICY-20260928-v1.0 · Effective 28 September 2026

Operator: 鎌田将矢. Public brand: Rillnook Labs.

The operator has adopted this commercial policy. ProofGate remains in pre-release review preparation; this page is not an installation or purchase offer and does not authorize a charge.

Cancel anytime

You may cancel your ProofGate app subscription at any time through Shopify's applicable app-subscription controls or by uninstalling ProofGate. Complete Shopify's cancellation process and retain its confirmation. Simply ceasing to use the app or emailing support does not itself cancel a subscription.

Free trial

If you complete cancellation before the 14-day ProofGate app free trial ends, that subscription will not start a paid billing period. This is the app trial, not the Shopify store trial. Reinstallation does not promise a new full trial.

End of access and accrued charges

The effective cancellation time and remaining paid access follow the actual subscription state confirmed by Shopify. Where Shopify keeps a subscription active until the current billing period ends, eligible access continues to that time. Uninstall immediately removes app access and authorization; access after uninstall is not promised. Charges already incurred may appear on a later invoice. Cancellation does not automatically erase an accrued charge or extend a billing period.

Refund policy

We do not provide prorated refunds for the unused part of the current billing period. We provide refunds required by applicable law and handle verified duplicate or erroneous charges individually. Other discretionary refunds are generally not offered. This policy does not override mandatory rights or any credit or adjustment Shopify applies under its own billing rules.

Request a charge review

Contact support@rillnook.com in English with the charge date, amount and a non-sensitive description. Do not send card details, passwords or customer files. We verify Shopify's billing record and use the appropriate credit/refund process. No automatic refund or fixed response time is promised.

Separate merchant charges and data duties

Merchant-customer revision fees are separate transactions under the merchant's policy and applicable law. The bounded existing-job transition does not renew paid service or preserve access after uninstall. Original privacy duties and adopted retention remain unchanged; see Privacy and Service terms.

This policy does not retroactively change an existing merchant's agreed terms, record acceptance for an installation, or authorize a live subscription action.